It’s an optional pre-shipment cleaning that ensures your curtains arrive fresh, odor-free, and ready to hang. While not required, it’s highly recommended for those who value cleanliness and convenience.

No. We pre-wash the fabric using a gentle, anti-shrink treatment before cutting and sewing. Your curtains are guaranteed to retain their size and shape—even after future home washes.

It’s perfect for health-conscious families, allergy-prone individuals, busy homeowners, or anyone who wants their curtains delivered fresh, sanitized, and wrinkle-free from day one.

After cleaning and high-temperature pressing, the curtains are carefully folded and packed in protective materials so they arrive neat and ready to hang right out of the box.

Yes. We use eco-friendly detergents and avoid harsh chemicals or toxic fumes. It’s a safe choice for babies, children, pets, and anyone with sensitivities.

The pre-shipment cleaning adds minimal time—your curtains will still ship within the standard delivery window.

Currently, the cleaning service is only available as an add-on for new curtain orders before shipment.

No. Our gentle, fabric-safe cleaning and air-drying process preserves your curtain’s original color and texture without any damage.

THREE GIRLS ZeroLight TriCore™ technology features a patented three-layer design that delivers true 100% blackout, providing maximum privacy and better sleep. It includes:

White protective layer: Keeps the lining crisp and pairs well with any curtain fabric.

Sunshade technology layer: Blocks UV rays to prevent fading and helps keep your room cool.

White flocking process: Adds texture while enhancing sound dampening and insulation.

This advanced technology not only guarantees complete darkness but also boosts your curtains’ performance and comfort.

It comes in a versatile white color, made from 100% polyester, with a medium weight of 210 GSM. It’s machine washable in cold water, easy to clean, and helps reduce noise.

Unlined curtains are ideal for sheer fabrics or those that already offer 100% blackout. Choosing unlined means the curtain uses just the face fabric, without any lining—lightweight and breathable but with limited light blocking.

Unlined curtains made from standard fabrics don’t block light well and offer less privacy. If you want better light control and privacy, go with lined curtains instead.

It completely blocks out light with no harmful chemicals, protects against UV rays to prevent fading, keeps rooms warm in winter and cool in summer, and features an easy-to-clean surface that also dampens noise.

For detailed measuring instructions, please [click here].

The Measurement Tool helps you accurately measure the dimensions needed for your custom curtains, ensuring a perfect fit for your space. With just a few simple steps, you can easily obtain the required length and width.
Click here to use the Measurement Tool

For pleated styles, the curtain width refers to the distance from the first pleat on the left to the last pleat on the right (excluding the return).

This is the finished width of one curtain panel after pleats are sewn and the panel is fully extended—measured from the left pleat edge to the right pleat edge.

Yes. Every order includes adjustable plastic hooks that let you easily fine-tune the hanging height for a better fit. Curtain rods or rings are sold separately.

For curtains longer than 108 inches, the maximum finished width without a seam is 56 inches. Curtains shorter than 108 inches have no seam restrictions on width. Otherwise, double-wide curtains will have a vertical seam.

Curtain stack width is the space the curtains occupy when fully drawn to one side. For THREE GIRLS curtains, this usually accounts for about 20% of the total ordered width, depending on fabric and header style. [Click to view]

Our curtain return size is 2 inches.

Memory shaping helps curtains keep their pleats and hang neatly over time. For more info, click [here].

Memory Training Maximum Size: width 160 inches; length 263 inches.

Yes, it does.

Yes, for memory trained curtains, we carefully fold and pack them as shown in the photo to maintain their shape and ensure the memory shaping effect is preserved during transportation.

The memory shaping effect may vary depending on the fabric. Creases can occur due to shipping or long-term storage in the packaging. It’s recommended to remove the curtains from the package and hang them up as soon as possible. If needed, ironing the curtains will help restore their shape.

It’s white. For more details, click [here].

No, curtains do not come with lining by default. You have the option to add lining based on your preferences when placing an order.

Curtains are sold by single panel. Ordering a quantity of 1 means one panel.

To lower the hook, slide it down to your desired position. To raise it, pull it out from the bottom and reinsert it at a higher spot for a perfect fit.

To calculate the number of pleats, divide the panel width by 5, then add 1.
Example:
40" panel ÷ 5 + 1 = 9 pleats
72" panel ÷ 5 + 1 = 16 pleats
84" panel ÷ 5 + 1 = 18 pleats

We use double the amount of fabric to create fuller pleats for a more elegant draping effect.

The pleat spacing is slightly adjusted (industry standard is 5 inches) to fit curtain rods between 36 inches and 120 inches in length. It is scientifically tested to ensure a consistent and balanced draping effect.

The curtains do not include curtain rings, but each order comes with adjustable curtain hooks, allowing you to easily adjust the height to fit your space.

Wondering how many rings you’ll need for your pinch pleat curtains? The key is the pleat spacing. At THREE GIRLS, our pinch pleat curtains have a pleat spacing of 5 inches. Just divide the width of the curtain panel by the pleat spacing and add one! For example:

40 inches wide ÷ 5 + 1 = 9 rings
72 inches wide ÷ 5 + 1 = 16 rings
84 inches wide ÷ 5 + 1 = 18 rings

Simply send an email with the fabric material, color, and size (in inches) to our support team at support@threegirls.com. We’ll send you a price quote for both the fabric and shipping.

When ordering pinch pleat curtains, you can choose to order a single panel or a pair of curtains. Here’s how each option works:

Single Panel:
Order a curtain width equal to the total width of your curtain rod (e.g., 120 inches). The curtain will be made using fabric that is twice the width (240 inches).

Pair of Curtains:
Specify the total width of your curtain rod, and it will be split into two equal panels (e.g., for a total width of 120 inches, you’ll receive two panels, each 60 inches wide). Each panel will use fabric that is twice the final width (for each 60-inch panel, 120 inches of fabric will be used) to create the pinch pleats.

For both options, it's important to note that we use 200% fabric width (double fabric fullness) relative to the finished width to create the pinch pleat effect.

No, there’s no difference if the pleat style is the same.

The fabric swatch size is 4.3 x 6.9 inches.

Yes, you can get up to 20 free samples with each order, and shipping is just $8.99 (for the U.S. and Canada).
Please note that due to differences in printing batches, screen brightness, and resolution, the actual color may vary slightly from what you see on the product page.
For customers with strict color requirements, we recommend ordering samples first to confirm the color before placing your full order.
Click here to order samples

Machine Wash: Wash in cold water on a gentle cycle to preserve the fabric.
Bleaching: Do not bleach, as it can damage the fabric and color.
Tumble Dry: Dry on a low heat setting to avoid shrinkage and maintain the fabric’s quality.
Ironing: If needed, iron on the lowest setting to remove wrinkles.
Additional Care Tips: Follow these care instructions to extend the lifespan of your curtains and keep the colors vibrant.
Healthy Curtain Cleaning Service: With our Healthy Curtain Cleaning Service, you don’t need to worry about shrinkage, as the service includes a special shrinkage treatment.

At this time, we do not offer the option for customers to supply their own fabric for custom curtains. To maintain the highest quality, we exclusively use our carefully selected, verified materials in all of our products.

Great question! We offer a variety of customization options to meet your specific needs. For more details, feel free to email us at support@threegirls.com or reach out to us via online chat.

Ordering is simple:
Customize your product by choosing color, size, lining, and options.
Click “Add to Cart.”
Review your order and click “Check Out.”
Enter shipping and payment info.
Apply any discount codes and click “Pay Now.”
You’ll receive a confirmation email and tracking info after ordering. Need help? Contact support@threegirls.com.

We occasionally run limited-time promotions. The latest deals are always updated on our Sale page, and you can also find active discount codes featured on our homepage.
Be sure to check each code’s terms and expiration date so you don’t miss out.
Need help? Feel free to reach out to us at support@threegirls.com — we’re happy to assist you.

Changes can be made free of charge within 12 hours of placing the order. After 12 hours, a 25% fee applies due to production adjustments.

For full details, please visit our Cancellation Policy page.

The total price includes:
Base Price: standard product cost
Customization Price: added cost for options like size, lining, or extra services such as pre-wash treatment.

Try these steps:
Check your email address for accuracy.
Look in your spam/junk folder.
Make sure the order email matches your account email.
If still no email, contact support@threegirls.com

Select the ZeroLight TriCore™ Technology 100% Blackout Lining option in the product SKU.

Currently, our products are available online through our website. We’re also considering opening physical stores in the future to better serve our customers.

The price of curtains or blackout drapes depends entirely on the fabric, dimensions, and pleat style. Once you enter details like fabric type, size, color, and other features, the price will be calculated and displayed instantly.

If you have a THREE GIRLS account and are logged in, you can view your orders online. If not, contact support@threegirls.com

You can remove items one by one by clicking the “–” minus icon next to each product, or click “Delete” to remove all items at once.

You can also adjust the quantity by entering the desired number.

Check for these reasons:
Is the code expired?
Are there product or order amount restrictions?
Did you enter the code correctly?
Still having trouble? Reach out to support@threegirls.com

Our system only allows the use of one discount code per order. However, you can combine the same discount code with a gift card to save even more.

Once your order is processed, you will receive an order confirmation email. If you don’t receive this email shortly after placing your order, please check your spam folder. If you still haven’t received it, please contact us at support@threegirls.com for assistance.

For custom-made products based on your specifications, we generally do not accept exchanges.
For damaged or defective items, we only offer exchanges. *Exchanges must match the original order details (including size, pleat style, color, lining, etc.).
Please contact us by email at support@threegirls.com within 3 days of receiving your order. Retain all packaging (both outer and inner packaging) and include photos of both the packaging and the product for the damaged item exchange request. Once we confirm the issue, we will arrange the exchange for you.

You’ll get a confirmation email shortly after ordering. Check spam/junk if you don’t see it. Contact support@threegirls.com if needed

We work with trusted global carriers—including UPS, FedEx, DHL, and USPS—to ensure your package arrives safely and on time.
Custom Curtains: Estimated delivery within 7–14 business days (delivered to your door; some areas may require a signature).
Free Fabric Swatches: Estimated delivery within 3–10 business days (delivered to your mailbox; no signature required).
Have questions or need help? Contact us at support@threegirls.com

Yes, worldwide shipping is available except to military bases or restricted areas. See our Shipping Policy for details.

Shipping fees depend on location and shipping method. See our Shipping Policy for details.

Fabric swatches/booklets ship via DHL eCommerce or USPS (no signature required).
Curtains ship via DHL Express, FedEx, or UPS with door-to-door service (signature may be required).

Typically, we do not ship items separately. However, in rare cases, such as when a package exceeds weight limits, we may need to ship items separately. If that happens, we will send you an email with the tracking information for each package.

If your order hasn’t shipped, contact us ASAP to update. Once shipped or out for pickup, address changes are not possible.

No, please use a physical street address for delivery.

We accept all major credit cards and PayPal. Questions? Contact support@threegirls.com

All customs duties and VAT are your responsibility. The specific amount will depend on the tax laws of your country/region.

If you encounter issues with registration, login, or bot verification, please try switching to a different browser or a more stable network environment. If the problem persists, feel free to contact us at support@threegirls.com

To receive updates on new products, please subscribe to our newsletter or updates. The subscription option is located at the bottom right of every page.

Verify billing and payment details or try a different card/payment method. Contact your bank or payment provider if issues persist. One order can only use one credit card.

Possible reasons include:
Incorrect card info
Card restrictions on online payments
Technical issues with payment gateway or bank
Try again later or use a different method.

No, buyers are responsible for VAT and import duties based on their country’s regulations.

Fabric swatches and sample booklets cannot be returned.

Custom orders can be canceled for a full refund within 12 hours of payment confirmation (business days). After production starts, a 25% fee applies. No cancellations after shipping.

We accept return requests within 30 days of receipt. Report defects within 7 days at support@threegirls.com with photos and shipping label. Returned items must be unused, with original tags and packaging.

Once returns are inspected and approved, we offer a refund, repair, or replacement at our discretion. Refunds process within 3–10 business days to the original payment method.

No. Previous orders are not eligible for price drops or discount refunds.

If your package is lost during transit, we will work with the carrier to locate it. If it's not found, we'll send you a replacement order. However, if the package is marked as delivered and signed for, we are unable to offer a refund or replacement. Thank you for your understanding and support.

Refunds typically appear within 3–7 business days after processing.