Frequently Asked Questions
Welcome to our FAQ page! Here, we’ve gathered the most common questions about Three Girls and our products and services. We hope these answers help you easily find what you’re looking for. If you have any further questions, feel free to reach out to us!
1. What products does Three Girls offer?
We offer a wide range of products, including custom-made curtains, ready-made curtains, fabric swatches, window treatments, and accessories. You can choose from our ready-made designs or customize your curtains to match your unique style. We also offer expert window treatment services to help you create the perfect look for your home.
2. How do I customize my curtains?
Customizing your curtains is easy! Simply visit our Custom Curtains page, where you can choose from a variety of fabrics, styles, and sizes. We provide detailed guides and tools to help you create your perfect design. If you have any questions, our customer service team is available to assist you.
3. How do I choose the right size for my curtains?
We provide detailed measurement guides to help you measure your windows and determine the correct size for your curtains. You can also reach out to our customer service team for assistance in choosing the right size for your space.
4. How long will it take for my order to ship?
Order processing typically takes 3-5 business days. For custom curtains, production and processing may take 7-10 business days. Once your order ships, you will receive a tracking number to follow your shipment.
5. What shipping methods do you offer?
We offer both standard and expedited shipping options:
- Standard Shipping: Typically takes 7-14 business days.
- Expedited Shipping: Typically takes 3-5 business days.
Shipping costs will vary based on your order total and destination. For more details, please refer to our Shipping & Delivery page.
6. Do you ship internationally?
Yes, we offer worldwide shipping! If you’re located outside of the U.S., please make sure to enter your correct address to ensure smooth delivery.
7. What is your return and refund policy?
If you’re not satisfied with your purchase, we offer a 30-day return policy. You can return products within 30 days of receiving them, as long as they’re in their original, unused condition. Please refer to our Returns & Exchanges page for detailed instructions.
8. How can I contact customer service if I have an issue with my order?
If you have any issues with your order or need assistance, you can reach our customer service team through the following:
- Email: support@threegirls.com (Recommended)
- Live Chat: Use the live chat feature on our website for instant support.
We aim to respond to all inquiries as quickly as possible.
9. Can I change or cancel my order?
Once your order is being processed, we are unable to make changes or cancellations. We recommend double-checking all details, including the product, size, and quantity, before placing your order. If you have any concerns, please contact our customer service team as soon as possible.
10. What sustainability practices do you follow?
At Three Girls, we prioritize sustainability in our materials and processes. We strive to use eco-friendly fabrics and minimize waste in our packaging and shipping. We believe small changes can make a big impact, and we are committed to contributing to a greener future.
11. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other payment options available through our website
12. Are your curtains suitable for all types of windows?
We offer a variety of curtain sizes and also provide custom options. No matter the size of your window, we can help you find the perfect fit. If you need help choosing or customizing your curtains, feel free to contact us.
If you have any other questions, don’t hesitate to reach out to us. We’re here to help and look forward to serving you! Thank you for choosing Three Girls.